We have compiled some of the concepts that every collector and future collector should be familiar with.

GENERAL QUESTIONS
Why is recommended to register?

Once you have created your account by registration, you can submit your order. The system for payment by bank card can only be accessed by registered users, as well.

Registration shall be done only once, later when you login to our homepage, your delivery address will be automatically used.

How can I change my password or any other personal details?

Your Username is the e-mail address you provided upon registration. Following registration, you can change the information received in the e-mail after successfully logging in by clicking on the “My account” icon at the top of the Webpage. If you forget your password, click on PASSWORD REMINDER, enter the e-mail address you use for the Mint’s Webpage, and we will send you the link needed to create your new password. After clicking on the link, enter your new password and then re-enter it to confirm.

Why couldn't you just send me my login data through e-mail?

Your e-mai laddress and password identifies you in our system. If your password would be exposed to others, they could simply log in with your data and send orders or pre-order in place of you.
Passwords are stored in a closed system, with strong encryption, so even our system administrators are unable to access them. If you forget your password, you can create a new password by clicking on PASSWORD REMINDER.

Why is it important to pay attention when entering my e-mail address?

Inaccurate e-mail address can be the reason not to receive our confirmation of order or advance-order.

How can I get back to the previous screen?

You can get back to any of the previous screens by clicking on the „Back” button of the browser, which can be found on the upper track of the page.

Can I pay by bank card?

Yes, we accept bank cards through the Six Payments’s encrypted transaction service online. Accepted cards are VISA Classic, Visa Electron and Eurocard/Mastercard. You can also pay by card at our coinshop when you are shopping in person. Accepted cards are:

Who can receive the online ordered items in person?

Either the ordering party himself may receive the ordered goods in person after the provision of the ordering party’s name and full address, or he may also authorise a third person to pick up the items. For orders which value is over HUF 50,000 a written authorisation is required. The authorisation should contain the necessary identifying information of the ordering party (name, address, order confirmation no.).

Can I order by phone?

We accept orders or advance-orders only in a written form. No phone-orders are accepted.

When can I pick up the ordered and prepaid items?

Please allow us three working days after you got our order-confirmation to prepare your order. Than you can pick up your goods at any time appropriate for you within the official working hours of our coinshop.

How can I subscribe to the online newsletter of the Hungarian Mint?

Registration does not automatically enroll you for the Newsletter. During registration, you must separately authorise us to send you the Newsletter. You can sign up for the Newsletter by marking the box during registration. Afterwards, you can sign up by clicking on the icon “Sign up for Newsletter” on the Webpage.

What frequency do newsletters come out?

Newsletters are published in case of actualities, and not periodically every month or week. Actually only Hungarian versions are available.

How can I order engraving or photograving?

For online orders, engraving or photo-engraving must be ordered separately, using the offer request form in the menu point Gifts/For companies, by which you can send the text to be engraved and add the photo to be photograved on the required medal. Orders can also be submitted in person at our coinshop by filling the relevant formular. Required digital photos: min. 240 dpi, jpg format or paper-base photos can be scanned. The quality of the photograved picture can be affected by the the scanning results.

Does Hungarian Mint buy back coins, medals or any other products?

We redeem the collector coins being legal tender of Hungary to circulation coins and notes at their face value, pending on their condition (i.e. at least the face value should be identified).

No other buying back activity is carried out by the Mint, except the repurchase of the investment gold bars produced by the Hungarian Mint. The repurchase of the investment gold bars will be effected upon the LBMA PM fixing prior to the day of repurchase quoted in US dollars and changed upon the changing rate of the Magyar Nemzeti Bank fixed on the day of the repurchase into HUF. Investment gold products of the mint suitable for reselling will be bought back at a price calculated above minus 10 per cent. The price of defected products will be reduced by 20 per cent after controlled their weight by measuring.

I can’t put the needed quantity into my cart!

If you can’t choose the required number when you are ordering, the requested item is either no more available or there is less than 5 pieces available. This does not mean however that the requested item became totally sold out, it is also possible, that just the stock of our webshop run out. This case, please refer to our webshop at a later time and try to order the needed item again, or get in contact with us by e-mail.

The unit price is 0 either in the cart or at the product page. What is this?

If you see a 0 for unit price, then you're facing an error. Please contact us to correct this error!

How can I use the search field?

Please type the sought word(s) into the search field at top right corner of the site, and hit enter. You may then narrow your search by choosing the proper topic at the Search results page.

What's this new "control panel" at the product list pages?

The new product filtering panel helps you find your desired products while you are browsing the product pages.

How can I enjoy the loyalty discount programme?

Please click here for details!

What are "Bundles" and what benefits can I gain through them?

Bundle offers are giving you an opportunity to assemble your own gift packs by selecting the desired product(s) from the given list into the bundle's giftbox. Moreover, we are making this more irresistible by giving you a special discount on these products! Note: The customer loyalty discount does not apply to bundles, but it's values contributes to your total shoppings amount, the calculating base of loyalty discount.

QUESTIONS ABOUT PRE-ORDERS
What is pre-ordering and what conditions apply?
  • Pre-ordering is possible for the new issuing programme each year.
  • Submission of a pre-order request is not considered to be an order, and the acceptance and registration of such a request does not constitute a completed order confirmation.
  • Pre-order requests can be submitted within 21 calendar days of the announcement, up to the amount of available stock. Registration is closed at the end of the pre-order period and subsequent requests are not accepted.
  • Pre-order requests may only be submitted electronically on our website (www.penzvero.hu) using the pre-order page.
  • Pre-order requests received electronically are automatically registered by the system in the order of receipt.
  • Pre-ordering must be confirmed separately for each coin type for each issue. Clients who pre-order will receive a notification sent to the e-mail address provided during the pre-ordering process on the possibility to confirm their order 14 days prior to the issue date.
  • In addition to confirming the pre-order, it is also possible to reduce the number of pre-ordered coins using the Pre-order menu point.  We allow 7 calendar days for the confirmation of pre-orders. In the event that confirmation does not occur, the item in question is deleted from the pre-order system and the coins thus released are made available for online sale in the webshop on the day of issue.
  • Pre-ordering clients receive an automatic notification on the receipt of the pre-order request and then later a confirmation e-mail on successful confirmation of pre-ordering for each item.
  • Natural persons (registered users) may pre-order a maximum of 3 pcs of each product. One online pre-order request may be submitted per registered user. Customers who pre-order with receipt in person may authorise a third person to receive the pre-ordered items, but in all such cases a written authorisation, in the form of a private document providing full evidence signed by two witnesses, is required. The authorisation must contain the information necessary for identifying the pre-ordering party and the pre-ordered items (e.g. name, address, name of product). In certain cases, the Hungarian Mint Ltd. (Company) reserves the right to stipulate receipt conditions differing from the above. A natural person may undertake receipt in person for a maximum of 2 people based on such authorisation.
  • Group pre-ordering is not possible; natural persons may only submit pre-order requests on their own behalf.
  • We reserve the right to alter the prices announced in the pre-order publication and to limit the quantities available for pre-ordering. The prices stated in the publication do not include delivery costs. In the case of oversubscription, the limitation of quantities occurs based on the order of receipt and rules of allocation.
  • The issuer MNB reserves the right to modify the maximum announced quantity that can be minted and the other conditions of the issuing programme.
  • Prior to issue of the items in question, pre-order requests can be withdrawn in writing.
  • Pre-ordered items can be picked up within a period of one month from the date of issue as published for the specific item in the Hungarian Official Journal.
  • Pre-ordering parties receive an automatic e-mail notification (pre-order notification) prior to the specific issues. Information on specific issues can be found in the Hungarian Official Journal, our electronic newsletter and, from the date of issue, on our website.
  • A maximum of 50% of the total quantity announced for minting is available for pre-ordering. The remaining 40% is intended for export and retail purposes, including the Hungarian Numismatic Collectors Society (MÉE). Another 10% is available for purchase exclusively online from the day of issue. In justified cases, deviation from the distribution ratio is possible, with approval by the chief executive officer.
  • A maximum of 7,000 pcs can be pre-ordered from coins with an issuance volume of 20,000 pcs.
  • Following expiration of the pre-order period, additional pre-order requests or reservations may not be submitted. Items that are not allocated in the course of pre-ordering are available for sale from the date of issue, while items that were pre-ordered but not picked up become available for sale after expiration of the one-month period.
  • Pre-order requests must be renewed annually for new issues.
How can I get information and submit a pre-order?

Pre-order requests may only be submitted electronically on our website (www.penzvero.hu) using the pre-order page.

How does the electronic pre-ordering programme work?
  1. a) For registered users
    All items available for pre-ordering are shown on the pre-order page, which can be opened by clicking on “Pre-orders” on the webpage. In the drop-down list below the coin images and key data, you can select how many pieces of the item you wish to pre-order.

    After you have selected all of the pre-order items, mark how you want to receive the products when they are issued. With “Receipt in person” you must come to the store; with “Delivery” we have the product shipped to you.

    After this, enter your user name and password and mark the check-box next to “I hereby accept the pre-ordering rules and request registration of my pre-order for the products”. Then you can submit your order by pressing the button “Send pre-order”. You will immediately receive an automatic on-screen confirmation.

    The on-screen message is only a notification that the pre-order request has been received and is not a confirmation. You will also receive a separate e-mail, confirming the number of pre-ordered items, the receipt method and the prospective amount of payment due. As the delivery costs depend on the value of the items being shipped, these costs are not included in the confirmation. You can find information on the prospective costs under mailing costs in the “Help” menu point.

    b) For customers without registration

    Mark the items on the Pre-orders page, indicate the receipt method and click on the line “I do not have a user name” in red at the bottom of the page.

    Enter the information requested (name, telephone, e-mail, address).

    Mark the check-box next to “I hereby accept the pre-ordering rules and request registration of my pre-order for the products”. You can then submit your order by pressing the button “Send pre-order”.

    You will receive your user name and password in an e-mail, which you can use for online orders as a registered user in the future.
    The system records your pre-order request during this automatic registration process, and thus notification of receipt occurs in the same manner as for registered users.

How are online pre-order requests confirmed?

An automatic e-mail is sent confirming the receipt of pre-order requests. This automatic confirmation only serves to notify that the pre-order request has been registered, because the announced annual issuing programme is subject to change and oversubscription is possible.

We cannot accept liability for incorrect e-mail addresses or e-mails that are not received due to browser or spam settings or full mailboxes.

If you do not receive online confirmation, we recommend contacting our commercial office.

 

How is the pre-order request confirmed for each type of coin?

  • Pre-ordering must be confirmed separately for each coin type for each issue. Clients who pre-order will receive a notification sent to the e-mail address provided during the pre-ordering process on the possibility to confirm their order 14 days prior to the issue date.

 

  • In addition to confirming the pre-order, it is also possible to reduce the number of pre-ordered coins using the Pre-order menu point. We allow 7 calendar days for the confirmation of pre-orders. In the event that confirmation does not occur, the item in question is deleted from the pre-order system and the coins thus released are made available for online sale in the webshop on the day of issue.

 

  • Pre-ordering clients receive a confirmation e-mail on successful confirmation of pre-ordering for each item.
Why can’t I see the pre-orders page?

The pre-orders page can be seen until the submission of your first pre-order request and for the duration of the pre-order period; if you want to change your pre-order, please contact us in writing, providing the pre-order number and your personal information. The collector coin issuing plan of the Magyar Nemzeti Bank can also be viewed later in the menu item “News”.

Is fulfilment of the pre-order guaranteed?

Our Company reserves the right to fulfil pre-order requests to a limited degree. In the event of oversubscription, fulfilment occurs based on the order of receipt and rules of allocation.
The registration system automatically handles the pre-order requests in the order of receipt. In the event of oversubscription, individual pre-ordering parties have priority over retailers, and we attempt to satisfy individual requests to a reasonable degree, taking into account the available quantities. Pre-ordering parties receive an e-mail indicating the accepted pre-order quantities (issuing notification).

Do pre-ordering parties receive a separate notification on the release of pre-ordered coins?

Prior to the actual release of the pre-ordered coins, pre-ordering parties receive electronic notification (issuing notification), which contains the technical information and issue date for the coin.

What did I pre-order?

The pre-ordered items are listed individually in the e-mail confirming receipt of the pre-order request, and can also be viewed in the Pre-orders menu point.

How long do I have to pick up the pre-ordered coins?

Pre-ordered coins can be picked up for one month from the date of issue. After that, any coins that have not been picked up are sold in the webshop or at the coin store. You can find the issue date in the MNB announcement on the coin, on our website, in our newsletter and in the pre-order notification.

What can I do if I miss the pre-order period?

Visit our website at the time of issue, as 10% of the issue volume and items that are not allocated in the course of pre-ordering can only be purchased online from the date of issue, while items that were pre-ordered but not picked up become available for sale after expiration of the one-month receipt period.

Can pre-order requests be submitted for items becoming available after the one-month pick-up period?

It is not possible to submit pre-orders for these items, as the quantities are uncertain.

Can the pick-up location for coins pre-ordered with personal receipt be changed?

No, pick-up is only possible at the Mint’s coin shop (1054 Budapest, Báthory u. 7.).

Can the receipt method requested in the pre-order be changed?

Yes, but this must be requested in writing; the method can be changed from personal receipt to delivery, and vice-versa. The change will be applied to the next issue after receipt of the written request. Such requests can be submitted by e-mail or by mail (1734 Budapest, Pf. 518).

Can I authorise someone to pick up the pre-ordered items?

Customers who pre-order with receipt in person may authorise a third person to receive the pre-ordered items, but in all such cases a written authorisation, in the form of a private document providing full evidence signed by two witnesses, is required. The authorisation must contain the information necessary for identifying the pre-ordering party and the pre-ordered items (e.g. name, address, name of product). In certain cases, the Hungarian Mint Ltd. (Company) reserves the right to stipulate receipt conditions differing from the above. A natural person may undertake receipt in person for a maximum of 2 people based on such authorisation.

TIPS FOR BEGINNING COLLECTORS

Coins have been a collector’s item for centuries, thanks to their value, their timeless beauty
and their historical significance.

 

As an idea for beginner collectors, we recommend building your collection around a simple theme or even one of your own ideas. The easiest and cheapest way to start a collection can be to focus on domestic circulation coins, for example by year, type or series. This can later be expanded to include foreign coins, or even commemorative coins.

 

Commemorative coins are generally worth more than their circulation value, and issuers from almost every country in the world offer a myriad of different collecting themes.

 

As you build your collection, it’s good to start specialising later on, or even to expand the underlying idea. For instance, you can focus on certain country or issues from a specific part of the world. You can also chose universal collecting themes, such as coins related to sports or endangered animals, or modern coins or any other such concept.

Looking for an older coin from the past millennium?

Interested in products made of gold?

Interested in silver coins or medals?

Looking for alloy coins or medals?

Want to buy circulation series?

For collectors of the series “The World’s Smallest Gold Coins”

To share experience in collecting, it’s a good idea to look up professional collecting associations, which can also be a good source for expanding your collection. Hungarian Coin Collectors’ Association http://www.eremgyujtok.hu/
Hungarian Numismatic Society http://cms.numizmatika.org/index.php/hu/